Am I entitled to a warranty? Of course! We guarantee that you buy products on sleep.nl that are in a good condition and will continue to function as expected in normal use, this is the legal guarantee.
If it’s not, we’ll find a good solution. Depending on the product and problem, we will arrange a replacement or refund of the purchase amount.
Do you want to claim a warranty? Please send us an email with order details and with which product (and number) you want to claim a warranty. If necessary, attach photos to make the problem visible. Finally, we would appreciate it if you would also indicate what is the best solution for you, because that is what we are working towards to, taking into account reasonableness and fairness.